AI & Machine Learning
AI Chat Support Platform
Intelligent conversational AI platforms that automate customer support with natural language understanding. Build chatbots that handle inquiries 24/7, escalate complex issues to humans, and continuously learn from interactions to improve response accuracy.
About
Intelligent conversational AI platforms that automate customer support with natural language understanding. Build chatbots that handle inquiries 24/7, escalate complex issues to humans, and continuously learn from interactions to improve response accuracy.
Features
1. Conversational AI
Natural language understanding that handles complex customer queries with context awareness.
2. Multi-Channel Support
Deploy on websites, mobile apps, Slack, and messaging platforms with unified conversation history.
3. Agent Handoff
Seamless escalation to human agents with full conversation context and suggested responses.
4. Knowledge Base Integration
Connect to documentation, FAQs, and support articles for accurate, sourced responses.
5. Analytics Dashboard
Track resolution rates, response times, common topics, and customer satisfaction scores.
Technical Development
Conversation Engine
- Intent Recognition
Fine-tuned LLM models for domain-specific intent classification and entity extraction - Context Management
Multi-turn conversation state with memory and reference resolution - Response Generation
RAG pipeline combining knowledge base retrieval with generative responses
Integration Layer
- Widget SDK
Embeddable chat widget with customizable styling and behavior - WebSocket Gateway
Real-time messaging with presence, typing indicators, and delivery receipts - CRM Sync
Bidirectional sync with Salesforce, HubSpot, and Zendesk for unified customer data
Key Features
Everything you need for a powerful ai chat support platform solution
Secure authentication and role-based access control
Customizable dashboard with key metrics and insights
Comprehensive reports and data export capabilities
Real-time alerts and notification preferences
Advanced search with filtering and sorting options
Fully responsive design for all devices
RESTful API for third-party integrations
Enterprise-grade security and encryption
How much does it cost to build a AI Chat Support Platform app?
Carefully assess all aspects of your project, including the resources required, estimated timeframes, potential costs, and expected outcomes, to ensure a comprehensive understanding of its scope and feasibility
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Featured Projects
Machelp - MacBook AI Support Portal
Developed a lightweight web portal for MacBook users to access instant help via an embedded AI chatbot. The site includes a clean interface, responsive design, and conversational support using OpenAI’s GPT-based assistant.
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