Case Study
Make IT Run - Business Operations Dashboard

Business dashboard designed to centralize and streamline various operational data streams into a single, unified interface. Developed using Retool, this application provides a comprehensive overview of key business metrics across multiple departments, including sales, marketing, finance, and human resources.

About

Make IT Run needed an internal solution: a “unified app management platform” for clients to monitor deployments, track project progress, manage applications and access analytics. Using third-party tools felt fragmented; the team wanted a branded experience showcasing their technical capabilities. Make IT Run Dashboard became that platform.

Features

Centralized Control
All client apps in one dashboard for unified management.
Real-Time Monitoring
Deployment status and performance metrics with live updates.
Project Transparency
Progress tracking and communication tools for full visibility.
Self-Service
Clients manage apps independently without support tickets.
White-Label
Branded experience reflecting quality and professionalism.

Challenges & Solutions

Multi-app management
Unified interface with app switching
Real-time deployment updates
WebSocket connections for live status
Client permissions
Role-based access control
Performance monitoring
Integrated analytics dashboard

Key Features Delivered (v1)

App portfolio overview
Deployment pipeline visualization
Real-time performance metrics
Project timeline and milestones
Team collaboration tools
Documentation hub
Support ticket system
Billing and invoicing

“Our own dashboard demonstrates what we build for clients. It’s increased transparency and reduced support requests by 55%.” — Development Team, Make IT Run

Timeline Snapshot

Week 1-2
Requirements, architecture design
Week 3-6
Core dashboard, app management
Week 7-10
Monitoring, deployment tracking
Week 11-14
Client portal, documentation, launch

Technical Development

Frontend
React 18, TypeScript, TailwindCSS
Backend
Node.js, PostgreSQL, Redis
Infrastructure
AWS, Docker, Kubernetes
Real-time
WebSockets, Server-Sent Events

What’s Next

AI-Powered Analytics
Automated Performance Optimization
Custom Workflow Builder

Key Takeaways

Make IT Run Dashboard shows how internal tools can become competitive advantages. By building a platform that showcases technical expertise while solving real client needs, we created transparency and efficiency. If you need custom client portals or management platforms, Make IT Run would love to chat.